It happens to the best of us: you arrive in Bangkok, but your bags in Bali. Here, our tips on how to prepare for the eventuality – and avoid losing your luggage in the first place.
Before You Leave
· Book a direct or nonstop flight, which will minimise the change of losing a bag.
· Choose an airline that has a good baggage record. Compare online at airconsumer.dot.gov.
· Pack your carry-on wisely so that you can live out of it for a few days – toiletries, medications, change of clothes – in the event that you have to.
· Remove old luggage tags to avoid confusion.
At The Airport
· Don’t check in late, or your bags might not make it onto the plane in time for takeoff
· Make sure the desk agent places a destination tag on your suitcase.
· Hold on to your luggage-claim ticket. It’s often attached to your boarding pass and easy to forget on the plane.
· Be at the carousel when bags are off-loaded.
· If your bag is lost or delayed, file a report immediately at the airport and get a copy.
· Ask at the lost-luggage counter for the airline’s contract of carriage, which spells out your rights.
· Consider following up with a certified letter to the airline’s customer service department restating the details of the incident.